Support
Need help with imports, recording, stem separation, or your account? Contact us and we will respond as soon as we can.
Contact
Email: netkaktakto@gmail.com
Include your platform (iOS/Android), app version, and a short description of the issue. Screenshots help for UI problems.
Common topics
- Import fails: Check file format (MP3/WAV), free storage, and network connection for cloud processing.
- Microphone / library access: Enable permissions in system Settings for SplitStem.
- Sign in / sync: The app works without an account; sign in with Apple or Google from Account to back up and sync your library across devices.
- Delete my account: Open Account → Delete Account in the app to permanently remove your account and cloud data, or email from your account address to request deletion.
- TestFlight billing: Beta builds may simulate subscriptions; real App Store purchases apply only in production billing builds.